Delivery

Please refer to Shipping Rates.

Orders are dispatched by courier and can only be delivered to a valid physical address in New Zealand. Please note we are unable to deliver goods to a PO Box address.

Orders received on Saturdays, Sundays and Public Holidays will be processed on the next business day.

No deliveries can be made on weekends and Public Holidays.

We do not offer international delivery at this moment.​

Shipping Rates

Free shipping is provided for purchases over $50

Freight is calculated once a valid delivery address has been entered

The following is a general guide: Prices are GST Inclusive

Delivery Zone Min. Freight Charge Base Weight
Auckland $10 up to 25kg
North Island $15 up to 10kg
South Island $20 up to 10kg

 

Rural areas add $5.

Shipments heavier than the Base Weight will incur additional freight charge based on the KG rate.

Delivery Schedule

Auckland - 1-3 working days

North Island - 2-4 working days

South Island - 3-5 working days

Rural - Please allow an additional 2 working days

Should you not receive your order within the suggested delivery schedule, please email your order confirmation to: behealthy@organicstore.nz

Customer Requested Delivery Times

If a specific delivery date is requested, whilst we will endeavour to deliver as close to this date as possible, it cannot be guaranteed. See delivery schedule.

Acceptance of Delivery

By signing the courier consignment note, you are accepting that the product has been received by you in good condition.

BEFORE signing the consignment note, please either inspect the goods or sign the consignment note “Subject to Check”.

Goods Delivered Damaged or Lost in Transit

Should you receive goods damaged in transit please notify us within seven days of receipt.

Please leave the goods in the damaged packaging as they were delivered. This will assist with any claims.

Should you not receive your goods within the delivery schedule please email us at behealthy@organicstore.nz. Please have your order confirmation on hand as reference.

Delivery of Incorrect Product

In the unfortunate event that you were sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge.

Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.