Please refer to Shipping Rates.
Orders are dispatched by courier and can only be delivered to a valid physical address in New Zealand. Please note we are unable to deliver goods to a PO Box address.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the next business day.
No deliveries can be made on weekends and Public Holidays.
We do not offer international delivery at this moment.
Free shipping is provided for purchases over $50
Freight is calculated once a valid delivery address has been entered
The following is a general guide: Prices are GST Inclusive
|Delivery Zone||Min. Freight Charge||Base Weight|
|Auckland||$10||up to 25kg|
|North Island||$15||up to 10kg|
|South Island||$20||up to 10kg|
Rural areas add $5.
Shipments heavier than the Base Weight will incur additional freight charge based on the KG rate.
Auckland - 1-3 working days
North Island - 2-4 working days
South Island - 3-5 working days
Rural - Please allow an additional 2 working days
Should you not receive your order within the suggested delivery schedule, please email your order confirmation to: email@example.com.
Customer Requested Delivery Times
If a specific delivery date is requested, whilst we will endeavour to deliver as close to this date as possible, it cannot be guaranteed. See delivery schedule.
Acceptance of Delivery
By signing the courier consignment note, you are accepting that the product has been received by you in good condition.
BEFORE signing the consignment note, please either inspect the goods or sign the consignment note “Subject to Check”.
Goods Delivered Damaged or Lost in Transit
Should you receive goods damaged in transit please notify us within seven days of receipt.
Please leave the goods in the damaged packaging as they were delivered. This will assist with any claims.
Should you not receive your goods within the delivery schedule please email us at firstname.lastname@example.org. Please have your order confirmation on hand as reference.
Delivery of Incorrect Product
In the unfortunate event that you were sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge.
Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.